Refund and Returns Policy

Effective Date: January 17, 2025

At Glimmergemr, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our Refund and Returns Policy ensures that you can return your items and receive a refund under specific conditions.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused and in the same condition as when you received it.
  • The item must be in its original packaging.
  • You must provide proof of purchase, such as an order confirmation or receipt.
  • Returns must be requested within 30 days of receiving your item.

2. Non-returnable Items

Certain items are exempt from returns, including:

  • Custom or personalized jewelry items.
  • Gift cards and sale items.

3. Return Process

To return an item, please follow these steps:

  1. Contact our customer service team at info@glimmergemr.com to initiate a return.
  2. Provide your order number and a description of the item you wish to return.
  3. You will receive instructions on how to send the item back to us.

Please return the item to the following address: Glimmergemr
3558 Shadyhill Dr,
San Angelo, Texas (TX)

Return shipping costs are the responsibility of the customer, unless the item is defective or damaged.

4. Refund Process

Once your return is received and inspected, we will notify you via email regarding the status of your refund. If your return is approved:

  • Refunds will be issued to the original payment method used at checkout.
  • Please allow 7-10 business days for the refund to appear in your account, depending on your payment provider.

5. Exchanges

If you wish to exchange an item for a different size or color, you must return the original item for a refund and place a new order.

6. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact our customer service team immediately at info@glimmergemr.com. We will guide you through the return process and ensure you receive a full refund or replacement.

7. Cancellations

Orders can be canceled before shipment. If you wish to cancel your order, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled, and you will need to follow the return process.

8. Late or Missing Refunds

If you have not received a refund after 10 business days, please contact your payment provider. If the issue persists, reach out to us at info@glimmergemr.com.

For more details, visit: Refund and Returns Policy

If you have any further questions, feel free to contact us at:
Email: info@glimmergemr.com
Hotline: 325-949-3201
Address: 3558 Shadyhill Dr, San Angelo, Texas (TX)